Terms of Service

Last Updated: October 17, 2026

Overview

Welcome to SnakeChain!

The terms “we,” “us,” and “our” refer to SnakeChain.

SnakeChain operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient and reliable shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our website or placing an order.

By accessing, browsing, or purchasing through our Services, you agree to these Terms of Service and acknowledge our Privacy Policy.

If you do not agree with these Terms, please discontinue use of our Services.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be waived.

1. Access and Account

By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must notify us promptly if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts involved in fraudulent, unlawful, or prohibited activities, subject to applicable law.

2. Our Products

SnakeChain strives to provide accurate product descriptions, photographs, specifications, and pricing information.

However, product colors and appearance may vary slightly depending on screen settings, lighting, and manufacturing variations.

We reserve the right to modify product descriptions, discontinue products, or limit quantities available for purchase without prior notice.

We do not guarantee that every product will meet every customer’s subjective expectations.

However, all products remain subject to applicable consumer protection laws, including legal rights relating to defective, damaged, or incorrectly described goods.

3. Orders, Returns, and Cancellations

When you place an order, you submit an offer to purchase the selected products.

Your order is accepted when SnakeChain confirms acceptance, subject to payment authorization and applicable law.

We reserve the right to decline or cancel orders where permitted by law, including in cases of suspected fraud, inaccurate information, or product unavailability.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

Order Cancellations

Customers should contact us as soon as possible if they wish to cancel an order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible under our standard cancellation policy.

This does not affect statutory cancellation rights.

Returns and Refunds

Due to our international fulfillment process, SnakeChain generally does not accept physical returns for change-of-mind purchases.

This includes returns requested solely because a customer no longer wants an item or prefers a different style.

However, refunds or replacements may be available when:

• An item arrives damaged or defective.
• An incorrect product is delivered.
• An order is confirmed lost during shipping.
• An item is materially different from its description.
• Delivery does not occur within the timeframe required by applicable law.
• A refund or other remedy is required under applicable consumer protection laws.

For approved refunds or replacements involving defective, damaged, or incorrect products, customers generally will not be required to return the original item.

All requests are subject to our Return & Refund Policy and applicable law.

Nothing in this section limits statutory cancellation, refund, replacement, or return rights, including applicable rights in the European Union and United Kingdom.

4. Prices and Billing

All prices displayed on our website are subject to change without notice.

The price charged will be the price displayed at checkout when the order is placed, subject to applicable law.

Unless otherwise stated, prices may exclude applicable taxes, shipping charges, customs duties, or import fees.

Any additional charges collected by SnakeChain will be disclosed during checkout as required by law.

Customers agree to provide accurate payment and billing information.

By submitting an order, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors and cancel affected orders where permitted by applicable law.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

5. Shipping and Delivery

SnakeChain works with international suppliers, fulfillment partners, and shipping providers to process and deliver customer orders.

Products may be shipped directly from third-party fulfillment facilities.

Delivery estimates are provided for informational purposes and may vary depending on destination, customs processing, carrier operations, and circumstances beyond our reasonable control.

Shipping delays may occur due to:

• Customs inspections or processing.
• Carrier delays.
• Weather conditions.
• Public holidays.
• Supply chain disruptions.
• Government restrictions.
• Other circumstances beyond our reasonable control.

We make reasonable efforts to ensure orders are processed and delivered within the estimated delivery timeframe.

However, estimated delivery dates are not guaranteed unless expressly stated otherwise.

Lost or Undelivered Orders

If your order is significantly delayed or has not arrived, please contact our customer support team.

We will investigate the shipment and work with our fulfillment and shipping partners to determine its status.

If an order is confirmed lost or is not delivered within the timeframe required by applicable law, we will provide an appropriate resolution, which may include a replacement or refund.

Delivery Responsibility

Risk of loss, delivery obligations, and customer remedies are determined in accordance with applicable law.

Nothing in these Terms transfers delivery-related risks to customers where such a transfer is prohibited by law.

For additional information, please review our Shipping Policy.

6. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, videos, designs, and other materials, is owned by SnakeChain or its respective licensors and rights holders.

Such materials may be protected by applicable copyright, trademark, and intellectual property laws.

SnakeChain’s brand names, logos, designs, and other brand identifiers are trademarks or other proprietary assets of SnakeChain or their respective owners, as applicable.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without appropriate authorization.

Purchasing a product does not transfer ownership of intellectual property rights associated with the product or its design.

All rights not expressly granted are reserved.

7. Optional Tools

We may provide access to third-party tools, applications, or services.

These tools may be operated independently and may be subject to separate terms and privacy policies.

Unless otherwise stated, optional third-party tools are provided on an “as is” and “as available” basis.

We do not guarantee the uninterrupted availability or performance of third-party tools.

Any disclaimers or limitations of liability apply only to the extent permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own terms, conditions, and privacy policies.

We are not responsible for the content, accuracy, or privacy practices of websites outside our control.

We encourage customers to review the relevant policies before using third-party services.

9. Relationship With Shopify

SnakeChain operates its online store using Shopify’s e-commerce infrastructure.

Shopify provides technology that supports website functionality, checkout, payment-related services, and other store operations.

Purchases made through our store are transactions between customers and SnakeChain.

Shopify is not the seller of products offered by SnakeChain.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from SnakeChain’s sale or fulfillment of products.

Nothing in this section excludes liability that cannot lawfully be excluded.

10. Privacy Policy

Our Privacy Policy explains how we collect, use, process, store, and disclose personal information.

By using our Services, you acknowledge that you have had the opportunity to review our Privacy Policy.

Our store is hosted by Shopify, which may process certain personal information to provide and improve its services.

Customer information may also be shared with authorized fulfillment partners, payment processors, and shipping providers as necessary to complete orders.

For further information, please review our Privacy Policy and Shopify’s applicable privacy documentation.

11. Feedback

If you submit reviews, suggestions, comments, photographs, or other feedback relating to our products or Services, you grant SnakeChain a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that feedback for legitimate business purposes, including customer service, product improvement, and marketing, subject to applicable law.

You represent that you own or have the necessary rights to submit the content.

You agree not to submit content that is unlawful, misleading, defamatory, infringing, or otherwise violates third-party rights.

We reserve the right to moderate or remove feedback that violates these Terms or applicable law.

We do not guarantee that all submitted feedback will be published.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions.

These may relate to:

• Product descriptions.
• Prices.
• Promotions.
• Availability.
• Shipping estimates.
• Product specifications.

We reserve the right to correct such information and modify or cancel affected orders where permitted by law.

If an order is canceled after payment has been collected, we will issue any refund required by applicable law.

13. Prohibited Uses

You agree not to use our Services for unlawful or unauthorized purposes.

Prohibited activities include:

• Violating applicable laws or regulations.
• Infringing intellectual property rights.
• Engaging in fraudulent transactions.
• Submitting false or misleading information.
• Harassing or threatening other individuals.
• Distributing malware or malicious software.
• Attempting unauthorized access to accounts or systems.
• Interfering with website security.
• Collecting personal information without authorization.
• Using automated tools to disrupt or abuse our Services.

We reserve the right to restrict or terminate access where users violate these Terms, subject to applicable law.

14. Automated Agents

For the purposes of these Terms, an “Agent” means software or a service that performs autonomous or semi-autonomous actions on behalf of a person or organization.

Automated agents accessing our Services must comply with applicable laws and any technical access restrictions we implement.

We may restrict automated access that threatens website security, interferes with normal operations, or violates these Terms.

Automated systems must not:

• Circumvent security restrictions.
• Bypass access controls.
• Misrepresent their identity where identification is required.
• Conduct fraudulent transactions.
• Interfere with website functionality.

We reserve the right to implement reasonable technical measures to protect our Services.

15. Termination

We may suspend or terminate access to our Services if a user violates these Terms, engages in fraudulent activity, or creates security risks.

Termination does not eliminate payment obligations or legal rights that arose before termination.

Provisions intended to survive termination, including intellectual property, liability limitations, and dispute-related provisions, will remain effective where legally enforceable.

16. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

We do not guarantee that website access will always be uninterrupted, error-free, or available.

Product information is provided in good faith, and we make reasonable efforts to ensure its accuracy.

Except where prohibited by law, we disclaim warranties that are not expressly provided or legally required.

Nothing in this section excludes, restricts, or modifies any warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded under applicable law.

Customers retain all applicable statutory rights concerning defective, damaged, incorrectly described, or non-conforming products.

17. Limitation of Liability

To the fullest extent permitted by applicable law, SnakeChain and its affiliates, officers, employees, contractors, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our Services, except where such liability cannot lawfully be excluded.

These limitations may include certain claims involving:

• Loss of profits.
• Loss of business opportunities.
• Loss of data.
• Website interruptions.
• Third-party service disruptions.

These limitations apply only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Personal injury or death where liability cannot legally be excluded.
• Intentional misconduct where liability cannot legally be excluded.
• Statutory consumer protection rights.
• Refunds or remedies required by applicable law.
• Any other liability that cannot legally be excluded or restricted.

Customers retain all rights and remedies provided by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SnakeChain and its affiliates, employees, contractors, and service providers against third-party claims arising directly from your unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This obligation applies only where legally enforceable and does not limit any non-waivable consumer rights.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply.

Nothing in this section limits rights that cannot legally be waived.

20. Waiver and Entire Agreement

Failure by SnakeChain to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable store policies, constitute the agreement governing use of our Services.

Where mandatory consumer protection laws conflict with these Terms, applicable mandatory legal requirements will prevail.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

SnakeChain may transfer its rights and obligations in connection with a legitimate business restructuring, merger, acquisition, or sale, subject to applicable law.

Such transfers will not eliminate statutory consumer rights.

22. Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which SnakeChain is legally established, subject to applicable conflict-of-law rules and mandatory consumer protection requirements.

Any disputes arising from these Terms will be handled by courts having jurisdiction under applicable law.

Nothing in these Terms prevents consumers from exercising mandatory rights or bringing claims in courts where they are legally entitled to do so.

For consumers in the European Union or United Kingdom, mandatory consumer protection laws applicable in their place of residence remain unaffected.

23. Translations

These Terms of Service may be made available in languages other than English.

In the event of inconsistencies between translations, the English version will generally be used for interpretation, except where applicable law requires otherwise.

Nothing in this section overrides mandatory consumer protection or language requirements.

24. Headings

Section headings are included for convenience and do not affect the interpretation of these Terms.

25. Electronic Communications

By using our Services or placing an order, you acknowledge that we may send transactional and service-related communications electronically.

These communications may include:

• Order confirmations.
• Payment confirmations.
• Shipping notifications.
• Delivery updates.
• Customer support messages.
• Refund notifications.
• Important policy updates.

Promotional communications are governed by applicable marketing laws and our Privacy Policy.

26. Changes to Terms of Service

We may update these Terms periodically to reflect operational, legal, or business changes.

Updated Terms will be published on our website.

Where required by applicable law, we will provide notice of material changes.

Changes will not retroactively eliminate rights that customers have already acquired under applicable law.

Continued use of our Services after updated Terms become effective may constitute acceptance where permitted by law.

27. Contact Information

If you have questions about these Terms of Service, your order, or our store policies, please contact us.

SnakeChain Customer Support

Email: snkchain@gmail.com

Additional business contact information is available in our Contact Information Policy.

Thank you for shopping with SnakeChain.